Return Policy

Effective Date: 30-04-2025

At VP Pumpwala Water Solution LLP, we strive to provide high-quality products and ensure customer satisfaction. If for any reason you are not completely happy with your purchase, we're here to help.

1. Return Eligibility

You can request a return if:

• You received a damaged, defective, or broken item

• The product delivered is incorrect or not as described

• The item is unused and in original packaging with all accessories and tags intact

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Used or installed products

• Items damaged due to improper handling or misuse

• Customized or made-to-order products

• Products without original packaging or missing parts

3. How to Initiate a Return

To start the return process, please contact our support team with the following details:

📞 Phone: +91 99222 16111
📧 Email: [email protected]

Include:

• Order ID

• Reason for return

• Photos of the product and packaging (if applicable)

Our team will review your request and guide you on the next steps.

4. Return Process

• If approved, we will arrange a pickup or ask you to send the item to our warehouse.

• Products must be securely packed to avoid further damage in transit.

• After inspection, we will notify you of the approval or rejection of your return.

5. Return Shipping Charges

• If the return is due to our error (wrong, defective, or damaged product), return shipping is free of charge.

• If the return is for any other reason, shipping costs may be deducted from your refund.

6. Exchanges

If you received a defective or incorrect item, we will offer a replacement at no extra cost after verifying the issue.

7. Need Assistance?

We’re here to help. If you have any questions about returns, feel free to contact us:

📧 [email protected]
📞 +91 99222 16111

Thank you for choosing Pumpwala – Reliable Pump Solutions at Your Fingertips.